Remote consultation terms

Service provider

The remote-consultation portal is provided by SIA “LUC MEDICAL”, registration No. 41503049560, Rīgas iela 54A, Daugavpils, LV-5401, Latvia; info@klinikaluc.lv; +371 65444200.

Scope of service

The portal allows a patient to select a clinician and consultation type, book a time, pay, submit documents securely and receive consultation records. The clinician decides whether remote consultation is appropriate in each case and may recommend an in-person visit, tests or emergency care.

Booking and payment

The patient must provide accurate and current information before booking. An appointment is confirmed after successful payment or manual confirmation by the clinic. Paysera processes payments; confirmation timing may depend on the bank or payment service.

The consultation

At the scheduled time the patient must be reachable and have the device and connection required for the selected consultation type. The clinician may request additional information to verify identity or protect patient safety. Audio or video recording is permitted only with the prior agreement of every participant.

Cancellation, delay and refunds

Requests to cancel or reschedule should be sent to the clinic as early as possible. Refund eligibility is assessed according to the stage of service, applicable consumer and healthcare rules and the clinic’s cancellation procedure. If the clinic cannot provide the consultation, another time or a refund will be offered.

Medical limitations

A remote consultation does not replace physical examination, diagnostics or emergency care when medically necessary. The patient is responsible for providing complete information; incomplete information may limit the clinician’s assessment. Call 112 in an emergency.

Documents and patient responsibilities

Patients may upload only documents relevant to their care that they are entitled to disclose. Patients must protect their email account, one-time codes and active session, sign out on shared devices and promptly report suspected unauthorised access.

Liability and technical disruption

LUC MEDICAL takes reasonable measures to keep the service available and secure, but uninterrupted operation of the internet, patient devices or external services cannot be guaranteed. Nothing in these terms limits patient rights that cannot lawfully be limited under Latvian or EU law.

Privacy and disputes

Personal and health-data processing is described in the Privacy Notice. Please first send questions or complaints to info@klinikaluc.lv. Unresolved disputes are subject to Latvian law and the jurisdiction of the competent authorities or courts.