Service delivery terms

Last updated: 23 July 2026

Confirmation after payment

After successful payment, the patient receives a booking confirmation by email and in the patient portal. If payment confirmation is delayed by the bank or payment service, the appointment status is updated after Paysera confirmation is received.

Time and method of delivery

The selected LUC MEDICAL clinician provides the remote consultation at the booked date and time by portal video, portal audio, or a regular telephone call to the number in the patient profile. All times are stated in the Europe/Riga time zone.

Patient technical readiness

Portal video or audio requires a compatible device, internet connection and microphone, plus a camera where applicable. A regular telephone consultation requires no smartphone or internet; the patient must be reachable on the telephone number in the profile.

Medical documents

Before the consultation, the patient may securely upload treatment-related PDF, JPG or PNG documents. After the consultation and clinician approval, the clinician’s conclusion becomes available in the patient portal for viewing, printing and saving as PDF.

If the service cannot be provided

If LUC MEDICAL or the clinician cannot provide the consultation at the scheduled time, the patient will be offered another suitable time or a full refund of the amount paid. If remote consultation is not medically appropriate, the clinician may recommend an in-person visit or other follow-up.