Cancellation and refund terms

Last updated: 23 July 2026

Cancellation at least 24 hours in advance

The patient may cancel or reschedule the consultation free of charge no later than 24 hours before the scheduled time. If cancelled, the amount paid will be refunded in full to the original payment method. Contact LUC MEDICAL to reschedule.

Late cancellation and no-show

If the consultation is cancelled less than 24 hours before it starts, or the patient does not attend, the payment is normally non-refundable. LUC MEDICAL may assess justified, verifiable circumstances individually.

Cancellation by LUC MEDICAL

If LUC MEDICAL or the clinician cancels the consultation, the patient may choose another appointment time or receive a full refund.

Technical problems

If the consultation cannot be started or completed because of a technical problem attributable to the LUC MEDICAL portal, the patient will be offered a repeated consultation or a full refund. If the problem is caused by the patient’s device, connection or permission settings, the circumstances will be assessed individually and an automatic refund is not guaranteed.

After service delivery

After the medical consultation has been fully provided, the payment is non-refundable, except where the service was not provided properly or mandatory law provides otherwise.

Refund method and timing

Refunds are made to the original payment method. The crediting time depends on Paysera and the patient’s bank and may normally take 5–10 business days after the refund is approved. To request a refund, email info@klinikaluc.lv and include the patient’s name, consultation date and payment or booking identifier.